FREQUENTLY ASKED QUESTIONS
We strive to ensure that the product you receive matches the image depicted on our platform. However, slight variations may occur due to factors such as lighting, camera settings, or screen resolution. Rest assured, we aim to provide accurate representations of our products to the best of our ability. If you have any concerns upon receiving your order, please don't hesitate to reach out to our customer service team for assistance.
To view your sales receipt, you typically have a few options:
Online Account: If you made your purchase online and created an account during checkout, you may be able to log in to your account on the retailer's website to view your order history and access your sales receipt.
Email Confirmation: Online retailers will send you an email confirmation after you make a purchase. This email often includes a summary of your order, including the sales receipt or invoice. You can search your email inbox for the confirmation email.
Order Confirmation Page: After completing your purchase online, you might have been directed to an order confirmation page. This page may include a printable receipt or provide instructions on how to access your receipt.
Contact Customer Service: If you can't find your sales receipt using the above methods, you can reach out to the retailer's customer service department. They should be able to assist you in retrieving a copy of your receipt.
Remember that the availability of your sales receipt may vary depending on the retailer and their specific policies.
Check the Return Policy: Review the retailer's return policy to ensure that you are within the eligible return window and that the item you wish to return meets any specific criteria (e.g., unused, with original packaging).
Initiate the Return: you may need to initiate the return process through their website, by contacting customer service.
Provide Information: You may be asked to provide details such as your order number, the reason for the return, and whether you'd like a refund, exchange, or store credit.
Packaging: Package the item securely in its original packaging, if possible, and include any accessories, manuals, or other items that came with it.
Labeling: provide prepaid return labels that you can affix to the package. If not, you may need to pay for return shipping yourself.
Shipping: Drop off the package at a designated shipping location, such as a post office or shipping center, or arrange for a pickup if available.
Tracking: Keep track of the return shipment using any tracking information provided to ensure it reaches the retailer.
Confirmation and Refund: Once we receives the returned item and processes the return, they will typically send you a confirmation email. Depending on the Khaani policies, you'll receive a refund to your original payment method, store credit, or an exchange for a different item.
It's essential to familiarize yourself with the specific return process and any deadlines outlined in the Khaani return policy to ensure a smooth return experience. If you have any questions or encounter any issues during the return process, don't hesitate to reach out to the Khaani customer service for assistance.
Whether an item will be restocked depends on various factors, including the retailer's policies, the popularity of the item, supplier availability, and other considerations. In many cases, retailers strive to restock popular items to meet customer demand and maintain inventory levels. However, there may be instances where certain items are discontinued or not restocked due to various reasons such as low demand, production issues, or changes in the retailer's product offerings. If you're interested in a particular item that is currently out of stock, Khaani provide options for customers to sign up for notifications when an out-of-stock item becomes available again. You can also reach out to customer service for more information about restocking plans or alternative options.
Within, Pakistan to addresses typically serviced by the postal system or courier services.
